Your satisfaction with your furniture is very important to us. If you have any questions about the furniture you have on order or the furniture in your home, we are here to help.
Need to know when your delayed items should arrive?
You do not need to contact us. We’ll keep you updated regularly on the status of your delayed items.
- While items are delayed: We’ll send you emails every week to let you know of any changes in availability for your item(s).
- When items are available: Our store team will call, email, or text you to schedule delivery or pickup.
Delivery & In-Home Service Scheduling
Need to schedule or reschedule a delivery or service appointment?
You can text with BobBot for faster automated scheduling, especially given longer phone wait times due to increased demand.
Having an issue with a product already in your home?
You can text us for faster service, or email us if your product problem is not as time-sensitive.
Need help placing an order?
During operating hours, you can speak with a sales associate, or visit your local store.
Other Support Needs
Still need support for an existing order?
We're here to help. Due to increased demand, we're experiencing longer than typical wait times on our phone support line.
Need an update on your support case?
If you've already submitted a support request, you can find out the status of your ticket.
Need support with your financing account?
If you need assistance, please call your lender directly so they can help.
- Wells Fargo - Wells Fargo - 877-805-7744 Wells Fargo - 877-805-7744
- Fortiva - Fortiva - 800-245-7741 Fortiva - 800-245-7741
- Vive - Vive - 877-486-3442 Vive - 877-486-3442
- AcceptanceNOW - AcceptanceNOW - 888-672-2411 AcceptanceNOW - 888-672-2411
- Progressive - Progressive - 877-898-1970 Progressive - 877-898-1970
- American First Finance - American First Finance - 855-721-1188 American First Finance - 855-721-1188